Claims

About Claims

As soon as you become aware of any event that is likely to result in a claim on a policy:

Do take reasonable steps to minimize any loss or liability, and prevent and further loss or liability

Do obtain details of any other person or vehicle involved and any witness(s)

Do report any burglary, theft, arson, or intentional damage to the police

Do advise your insurer and your broker

Don’t start repairs until the insurance company gives permission, unless it is necessary to prevent further loss or liability

Don’t admit fault or responsibility

Don’t do anything which may prejudice the insurance company’s ability to defend any claim made against you, or make recovery of the loss from any other person

Lodging a Claim

In the first instance, please contact us for advice via phone (03) 471 8335 or email enquiries@ofs.net.nz

You may be required to complete a claim.

Claim Forms

Online general claim form
or download the PDF general claim form here.

Online motor claim form
or download the PDF motor claim form here.

Company Contact Details (click on the name to visit the website)

Further information on claims is available via the links below.

Ando ph. 0800 567 333

Allianz Global Assistance Travel Insurance ph. 0800 630 117 (within NZ) or +64 9 487 0813 (overseas). Emergency assistance for travel claim: +64 09 486 6868

Allianz New Zealand Ltd ph. 0800 500 115

American Home Assurance Co / AIG ph. (09) 355 3100

AMP General ph. 0508 806 244 AMP Claims click here

AviationCo-Op / Wholesale Insurance Services ph. 04 473 5593

CamperCare ph. 0800 250 600

Classic Cover ph. 0800 456 254

Club Marine ph. 0800 11 CLUB (2582)

Delta Insurance ph. 09 300 0165

Dual Insurance ph. 09 281 8361 / 09 973 0197

IUA ph. 09 914 6440

Lumley General Insurance (N.Z.) Limited, please refer to NZI

National Auto Club ph. 0800 501 508