Claims

About Claims

As soon as you become aware of any event that is likely to result in a claim on a policy:

Do take reasonable steps to minimize any loss or liability, and prevent and further loss or liability

Do obtain details of any other person or vehicle involved and any witness(s)

Do report any burglary, theft, arson or intentional damage to the police

Do advise your insurer and your broker

Don’t start repairs until the insurance company gives permission, unless it is necessary to prevent further loss or liability

Don’t admit fault or responsibility

Don’t do anything which may prejudice the insurance company’s ability to defend any claim made against you, or make recovery of the loss from any other person

Lodging a Claim

In the first instance, please contact us for advice via phone (03) 471 8335, fax (03) 471 7466 or email enquiries@ofs.net.nz

You may be required to complete a claim form which is available below.

General Claim Form 

Motor Vehicle Claim Form 

Company Contact Details (click on the name to visit the website) 

Further information on claims is available via the links below.

Allianz New Zealand Ltd ph. 0800 500 115 

American Home Assurance Co / AIG ph. (09) 355 3100

AMP General ph. 0508 806 244 AMP Claims click here

AviationCo-Op / Wholesale Insurance Services ph. 04 473 5593

CamperCare  ph. 0800 965 965

Classic Cover  ph. 0800 456 254 or 0800 800 786 (after hours - Vero)

Club Marine ph. 0800 11 CLUB (2582)

Dealers Block  ph. 09 623 9951 

Inbroke ph. 09 525 8054

IUA  ph. 09 914 6440

Lumley General Insurance (N.Z.) Limited, ph. 0800 11 18 88 (Outside office hours 0800 80 12 10) or 0800 11 11 08 (24hr crash assistance)

GT Insurance  ph. 09 377 4143

National Auto Club  ph. 0800 501 508

NZI  ph. 0800 2 BROKER (0800 227 653)

NZI Marine  ph. 0800 2 BROKER (0800 227 653)

NZI Liability ph. 0800 2 BROKER (0800 227 653)

Prestigio  ph. 0800 250 600

Protecta  ph. 09 377 6872  

QBE Insurance  ph. 0800 723 252 

Star Underwriting  ph. 0800 96 8000 

Sunderland Marine  ph. 0800 SUN MAR (0800 786 627)  

Vero Insurance New Zealand Ltd  ph. 0800 800 134 

Vero Liability  ph. 09 306 0350

Vero Marine  ph. 09 363 2600 or 0800 800 270 (after hours - Cunningham Lindsey Assessors)

Zurich  ph. 0508 987 424

Remember, we work for you, and we’re here to provide advice, support and assistance if required at any stage of the claims process